Refund policy

Refund & Exchange Policy

We want you to shop with confidence. Please read our policy carefully before placing an order.

1. Contact Period

All orders are shipped with a tracking number.
If your item is damaged or defective, you must contact us within 3 days of delivery, based on the tracking confirmation.

2. Refund & Exchange Conditions

We offer 100% refunds or exchanges without requiring returns only if:

  • The item is completely damaged during shipping

  • You received a defective product

Please email us with clear photos showing the issue.
No return is needed for approved claims.

3. Change of Mind

We do not accept any returns or exchanges due to change of mind or personal preference.
All purchases are considered final.

4. How to Contact

📩 [your@email.com]
Please include:

  • Your order number

  • Photos of the product and packaging

  • A short explanation of the issue

We'll get back to you within 2–3 business days.